IT Support Engineer (L1 and L2) – Google Workspace & M365

IT Support Engineer (Level 1-2) – Google Workspace & Microsoft 365 Public Sector Consultancy

We’re hiring an IT Support Engineer (Level 1-2) to support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands‑on experience supporting users, devices, and modern workplace tools.

Salary: £25,000-£30,000 + bonus + benefits

Clearance: SC cleared (or willing to undergo clearance)

Location: Warwickshire office (Tuesday‑Thursday), WFH Monday & Friday

Hours: Shift‑based cover between 07:00‑21:00; Early: 07:00‑15:00; Late: 13:00‑21:00

Key Responsibilities

• Provide Level1-2 end‑user support across Google Workspace and Microsoft365.
• Troubleshoot issues relating to user accounts, permissions, email, and applications.
• Support Mac and Windows devices, peripherals, and AV equipment (Logitech, Yealink).
• Manage users, groups, and policies via Google Admin Console and M365 Admin Centre.
• Deliver onboarding/offboarding and guide users on best practices.
• Log, manage, and resolve incidents using ITSM tools, escalating where required.
• Support MDM, SSO, and identity management solutions.
• Diagnose network and connectivity issues (LAN, Wi‑Fi, VPN, printers, shared drives).
• Maintain clear documentation and contribute to knowledge base articles.

Required Skills & Experience

• Experience supporting Google Workspace and Microsoft 365 in a corporate environment.
• Strong understanding of admin portals, user management, and security settings.
• Comfortable supporting both Mac and PC users.
• Familiarity with ITIL processes and ticketing systems (e.g. Jira, JumpCloud).
• Experience with Slack, Salesforce, and Airtable administration.
• Basic scripting experience (Google Apps Script, PowerShell, or Python).
• Strong communication, customer service, and problem‑solving skills.

Key Attributes

• Customer‑focused with a proactive mindset.
• Able to work independently and as part of a team.
• Well organised with strong attention to detail.

*Rates depend on experience and client requirements.

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