Title: Part-time Sales Associate (30 hour) – John Lewis Edinburgh
Reports To: Concession Manager
Company Overview
Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
Values & Culture
- Elegance – Providing a refined and polished customer experience
- Authenticity – Acting with honesty and professionalism
- Creativity – Encouraging innovation and fresh thinking
- Quality – Striving for excellence in service and product
- Sustainability – Committing to thoughtful, responsible business practices
Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards.
Key Responsibilities
- Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
- Contributing to sales: taking an active part in selling products in line with the company’s sales techniques and store objectives.
- Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
- Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.
Product & Brand Knowledge
- Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage
- Communicate brand stories and product features with confidence and clarity
- Stay updated on new arrivals, seasonal launches, and promotional activities
- Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines.
- Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy
- Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture
Skills & Qualifications
- Minimum 1 year of experience in retail, preferably luxury or premium
- Strong interpersonal and communication skills
- POS system knowledge and basic MS Office familiarity
- Fluent in English (additional languages preferred)
- Passion for fashion, customer service, and luxury brands
Person Specification
- Outgoing, polished, and professional demeanour
- Service-driven and problem solving
- Team player with a proactive attitude
- Detail-oriented, punctual, and dependable
- Organized, and able to prioritize daily tasks
- Flexible with scheduling including weekends, evenings, and holidays
Key Performance Indicators (KPIs)
- Conversion rate (footfall to sales)
- Average transaction value (ATV) and Units per Transaction (UPT)
- Client satisfaction feedback and mystery shopper results
- CRM entry completion and data quality
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
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