Collection Representative

Wilson Sonsini is seeking a Collection Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.

Responsibilities

• Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances.
• Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues.
• Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment.
• Monitor aged receivables and identify accounts at risk of non-payment; escalated when appropriate.
• Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections).
• Assist in preparing collection reports and performance updates for Finance and practice group leadership.
• Collaborate with Account Managers to ensure aligned client communication strategies and overall client relationship goals.
• Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction.
• Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach.

Qualifications

• Minimum of 3 years’ experience in collections within a law firm or high‑value professional services environment.
• Demonstrated experience handling a high-volume, high‑dollar accounts receivable portfolio.
• Proficient in Microsoft Office Suite, especially Excel and Word.
• Familiarity with Aderant and Expert Collections strongly preferred.
• Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment.
• Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders.
• Strong attention to detail, organizational skills, and ability to prioritize work effectively.
• Proven ability to work independently while also contributing to a team‑oriented environment.
• Customer service focused, with a professional, diplomatic, and client‑facing demeanor.
• Ability to manage sensitive financial information with discretion and integrity.

We offer a highly competitive salary and benefits package.

Equal Opportunity Employer.

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