We are looking for a committed Business Support Assistant to join our Early Help and Prevention Service providing high‑quality administrative support that keeps the service running smoothly and professionally.
The Role
Reporting to the Locality Business Support Officer, you will provide a pivotal role in the day‑to‑day running of the Family Hub.
Within this front‑facing customer service role you will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service’s business processes within the Family Hub. Roles can vary greatly depending on the business needs relating to the Family Hub; however, the tasks require high‑quality written and oral communication and a commitment to the continuous provision of high‑quality customer care and the ability to multi‑task and work well under pressure.
The ideal candidate
You will be organised, reliable and customer‑focused, with the ability to work calmly in a busy, public‑facing environment.
You will need:
- Experience in an administrative role, ideally within children’s or family services
- Excellent communication skills, both written and verbal
- Good working knowledge of Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
- Strong attention to detail and the ability to prioritise workloads
- A proactive, flexible approach and the ability to work independently
- Awareness of safeguarding, GDPR and health & safety requirements
- The ability to converse at ease with customers and provide advice in accurate spoken English
Experience of working in a Family Hub or facilitating a building/venue is desirable.
Hybrid working arrangements: The role is office based and hybrid working is not available due to the responsibilities.
Please note: We are not able to offer sponsorship for this position.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment.
We are a disability confident employer and have an Armed Forces Covenant.
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