Customer Communications Assistant

Job Information

• Job Identification 2929
• Apply Before 05/31/2026, 10:55 PM
• Locations: Nationwide House, Swindon, Wiltshire, SN38 1NW, GB; Bothwell Street, Glasgow, G2 7ER, GB; Threadneedle Street, London, Greater London, EC2R 8AY, GB; Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB

This is a 12‑month Fixed Term Contract. The role is hybrid. You will spend at least two days per week in office (or 40 % if part‑time) based at Swindon, London or Bournemouth. If you are aligned to our Glasgow hub you will need to regularly connect with colleagues for collaboration events.

Responsibilities

• Operate at the heart of the squad, reporting to the Squad Manager.
• Support the day‑to‑day work of colleagues, ensuring that every communication is well‑managed and delivered correctly and on time.
• Coordinate with product, risk and distribution teams to keep communications on brand, accurate and approved before they are sent to customers.
• Review and approval of customer communications, managing small changes to keep content, rates and branding correct.
• Work closely with squad members – Squad Lead, peers, communications and delivery consultants, art workers and executives – to deliver communications seamlessly.
• Contribute to a positive squad culture and continuous improvement.

Qualifications

• Positive, continual improvement mindset.
• Superb organisational skills and high standards.
• Exceptional proof‑reading skills and attention to detail.
• Resilience and ability to thrive on change and last‑minute requirements.
• Clear and confident communication with stakeholders.
• Self‑starter, able to manage own work and support others with initiative.
• Passion for creating best‑in‑class customer‑centric communications.
• Experience with workflow management tools such as Adobe Workfront (or ability to learn quickly).

Benefits

• Access to private medical insurance
• A highly competitive pension
• Annual performance‑related bonus
• Training and development opportunities
• Selection of additional benefits through salary sacrifice scheme
• Life assurance
• Wellhub – access to health and wellness programmes
• Up to 2 days of paid volunteering a year

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