Site Admin and Liaison Apprentice (Camden Local)
Camden, United Kingdom | Posted on 14/05/2026
The Site Admin and Liaison Apprentice will work in our site office and will report to the Project Manager as well as the Managing RLO. The role entails producing reports, newsletters and resident communication in a range of digital and traditional formats. There will be residents’ events hosted face to face as well as community engagement initiatives to support alongside completing general administrative functions for the project. A key function of this role is the assembly of the site report for the monthly site meeting and all associated administration, such as logging and reporting complaints, compliments and enquiries. Your role will be to support the engagement between the construction processes and the needs of the community to ensure the smooth completion of works and transparent communication, building trust with local stakeholders.
Responsibilities
- General administration duties including filing, typing memos, letters and reports.
- Arrange meetings and provide refreshments as required.
- Answer and handle telephone calls, message taking and maintain a log of complaints/issues.
- Upload and scan data and assist site surveying department.
- Distribute letters and emails.
- Support with community engagement, newsletters, posters and events.
- Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
- Organise and deliver community engagement sessions, outreach and drop‑in surgeries for residents.
- Support with social value objectives for the project.
- Be available and responsive.
- Organise meetings.
- Handle confidential information responsibly and maintain confidentiality.
Requirements
- Training Requirements: To undertake the apprenticeship qualification and the associated end‑point assessment within the expected duration for the role.
- Duration: The apprenticeship will take a minimum of 12 months to complete.
- Entry requirements: Apprentices must have or achieve level 1 English and Maths (equivalent to GCSEs at grades D to G) and meet level 2 (equivalent to GCSEs at grades A* to C) English and Maths tests prior to completion of their apprenticeship.
Person Specification – Skills, Qualifications and Experience
- Good IT skills to include Word, Excel, Outlook and the internet.
- Well organised and accurate.
- Experience responding to customer or resident queries.
- Empathy and patience.
- Ability to work under pressure.
- Previous experience working in a customer service, office environment or similar.
- Confidence at using own initiative and working with minimal supervision.
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