Medical Receptionist/Administrator

Job Summary

Dr Manickam & Partners is a small GP practice in Hednesford Health Centre with around 4,000 patients. We are looking for a Medical Receptionist/Administrator to support the reception and administrative team. The post is part‑time (15 hours per week) with flexible hours, working between 8:00 am and 6:30 pm Monday to Friday.

Roles and Responsibilities

• Cover the reception desk, telephones and main reception duties promptly and courteously.
• Process appointment requests, triage calls, and signpost patients to appropriate services.
• Action e‑mail, scanning, filing, and electronic record entry in the clinical information system.
• Process referrals, prescription requests and change‑of‑address updates.
• Generate online test request forms and respond to test results enquiries.
• Handle correspondence: copy, fax, email, type, and circulate letters and referrals.
• Register new patients, explain practice procedures and ensure accurate computer entry.
• Maintain the reception area and reception premises, ensuring safety and security at close of day.
• Assist with clinical room organisation and liaise with clinical staff on supported tasks.
• Attend to additional duties as requested by the Practice Manager or GP partner.

Experience

• Experience working in a healthcare reception or administrative role.
• Ability to work effectively as part of a team.
• High empathy, diplomacy, integrity and awareness of patient needs.
• Desirable: experience in a GP practice.

Qualifications

• Recognised qualification such as NVQ Level 2, GCSE Grades A‑D (including English and Maths), or equivalent experience.
• Desirable: qualification to NVQ Level 3.

Knowledge and Skills

• Excellent keyboard and computer skills, including Microsoft Word and Excel.
• Comfortable communicating via e‑mail.
• Professional handling of sensitive and confidential information.
• Excellent written and verbal communication.
• Strong organisational and telephone etiquette.
• Initiative and multitasking ability in a busy environment.
• Problem‑solving and adherence to practice policies.
• Desirable: knowledge of EMIS Web, Docman, and READ/SNOMED coding.

Contract and Remuneration

• Role: Permanent, part‑time with flexible working.
• Salary: Depends on experience.
• Closing date: 1 June 2026.

Location

Hednesford Valley Health Centre, Station Road, Hednesford, Staffordshire, WS12 4DH.

How to Apply

Send your CV and cover letter to manickam.surgery@staffs.nhs.uk or contact the Practice Manager on 01543 395 655.

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