To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
- Greeting patients and visitors in a professional and friendly manner
- Answering telephone calls, booking appointments, and handling enquiries
- Managing patient check-ins and ensuring accurate registration details
- Processing repeat prescription requests and passing on messages to clinicians
- Maintaining patient confidentiality at all times
- Supporting the clinical team with general administrative tasks
- Filing, scanning, and updating patient records using clinical systems
- Liaising with other healthcare providers and services as needed
- Assisting with the smooth day-to-day running of the reception area
- Ensuring waiting areas remain tidy and welcoming
The Mandeville Practice is committed to providing high quality clinical services to NHS patients, with a strong focus on professionalism and care at every stage. We uphold a strict policy of non-discrimination, regardless of race, gender, social background, age, religion, sexual orientation, appearance, disability or medical condition.
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