IT Support Assistant

About The Role:

The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Assistant to join their team in London.

You will play a key role in delivering exceptional technical support to all employees across their two offices ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing our client’s IT goals.

Our client is a multi-award winning practice that offers a great benefits package and is located in a vibrant and accessible part of town!

Key Responsibilities:

• Deliver 1st and 2nd Line technical support for desktops and maintenance
• Set up and maintain workstations and laptops
• Collaborate with Head of IT on system reviews and software management
• Manage and support cloud-based email (Office 365)
• Oversee internal phone system and coordinate with telecom suppliers
• Guide staff on software usage and resolve day-to-day technical challenges
• Monitor and maintain server and folder structures, data storage, and backups

Key Skills/Requirements:

• 3-4+ years of relevant experience required, ideally within the built environment
• Strong communication skills
• Ability to work well under pressure, efficiently and organised
• Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
• Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape

The Crowd is an equal opportunities employer and agency.

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