About the role
The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award‑winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.
As our Hotel Receptionist, your main role will be to manage all the check‑in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, ready to answer any questions the guests may have about the Resort and the local area.
If you have a passion for delivering excellent customer service and want to work alongside a supportive team, then this may be the role for you!
Job Description
The main duties include but are not limited to:
- Dealing with all guest queries – by phone, post, online, and face‑to‑face.
- Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
The Person
Essential criteria, applicants must have;
- At least 6 months’ experience working in a dynamic, fast‑paced environment in a customer‑facing role.
- Confident IT skills to include Word and Excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.
- Previous experience gained in a hotel.
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.
Perks of the job
We’re passionate about service, our guests, and of course our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you endless opportunities.
Location
Galgorm Collection (Multiple Locations Across Our Collection)
Reporting to
Reception Manager
Salary
Payscale £13.02 – £14.52 per hour based on experience
Equal Opportunity Statement
GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS
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