Holiday Home Administrator – North Yorkshire, YO14 9SH
Position: Holiday Home Revenue AdministratorType: Full-Time / PermanentSalary: CompetitiveJoin our One Great Team here at Haven as a Holiday Home Revenue Administrator, where youll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.Wereseekinga highly organised and owner-focused individual to help manage transactions, ensure compliance, andmaintainhigh standardsthroughout the owner journey.Key Responsibilities– Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.– Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.– Coordinate the handover process, ensuring timelines are realistic and expectations are met.– Address pre- and post-handover snagging issues, resolving them efficiently and through theappropriate channels.–Maintaininventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.– Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.– Support team performance by meeting all relevant targets and metrics.Requirements– Exceptional organisational and administrative skills.– Strong customer service and communication abilities.– Confidence in managing transactions and handling sensitive customer information.– Proactive and solution-oriented approach to resolving issues.– Knowledge of compliance processes, with training provided where needed.
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What We Offer– An inclusive, supportive work environment.– Comprehensive training and ongoing support.– Career development opportunities, including fully funded qualifications.– Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to ApplyWere committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at:resourcingteam@bourne-leisure.co.uk
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