Receptionist/Administrator (Maternity Cover)
Job title: Receptionist/Administrator (Maternity Cover)Location: St Ann’s Road SurgerySalary: £24,960.00Hours: 37.5 hours per week
Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE.
Values
Caring: We listen and, through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Duties of the Job
The role involves responding to patient queries, liaising with the primary care team, managing appointment requests, signposting patients to a range of services, and maintaining patient records and confidentiality. Additional tasks include emailing, scanning, coding clinical correspondence, and processing prescription requests. Knowledge of information systems to support efficient workflow is also required.
Ideal Candidate
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidentiality and data security.
- Previous experience of working in the NHS is welcome but not essential.
Package
- £24,960 salary
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification / Qualifications
- Reception or customer care experience.
- Excellent spoken and written communication skills.
- Basic PC skills including Word, Excel, and email.
- Ability to work within processes while maintaining confidentiality and data security.
- Previous NHS experience an advantage but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
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