About the Role
The Helpdesk Officer will act as the first point of contact for internal and external stakeholders, providing a professional client‑focused helpdesk service. The postholder will manage and coordinate the day‑to‑day operations of the building maintenance and reactive repairs helpdesk which supports the local authority’s managed estate. The postholder logs, triages and monitors requests, ensuring issues are passed to the correct teams, resolved within agreed timeframes and communicated clearly to all stakeholders. The role supports the smooth operation of building services, maintenance, and service delivery functions.
About You
- Good standard of education to a minimum of A Level or equivalent professional experience
- Training or certification or equivalent professional experience in Concerto or similar helpdesk software
- Previous experience of all Microsoft applications including Excel and other software systems
- Experience within facilities management, building services, housing, or local government helpdesk role
- Ability to work under own initiative and work as part of a team and individually
What We Offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work‑life balance options may include hybrid working, flexitime, job share, home working, part‑time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well‑being training programmes including confidential employee assistance
Equal Opportunities
Barnet Council is a Disability Confident Employer and welcomes and encourages job applications of all abilities. The council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and all staff and volunteers are expected to share this commitment. We welcome applications from all backgrounds and encourage diversity.
All posts with the council are subject to a probationary period of six months, during which you will be required to demonstrate to the council satisfaction with your suitability for the position.
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