Perceived Quality Engineer – Cwmbran, South Wales
Hybrid once established in role – 3 days on site after c.3 months
Benefits
- Early finish on Fridays
- Competitive salary and annual bonus and pay review
- 25 days’ holiday + bank holidays (option to buy/sell)
- Strong Pension scheme and life assurance
- Professional development, ongoing training, mentoring
- Onsite amenities: parking, restaurant, bicycle storage, showers
- Family-friendly and accessible workplace policies
Role Overview
The Perceived Quality Engineer is responsible for defining, elevating, and ensuring the highest standards of perceived quality in our premium class aircraft seating products. The engineer acts as the key link between industrial/product design, technical architecture, and engineering to deliver and uphold customer-focused perceived quality expectations.
Responsibilities
- Drive Perceived Quality: Set targets, create and maintain the Product Acceptance Document, and analyse design choices to maximize customer satisfaction.
- Collaborate & Influence: Work in a cross-functional team (up to 20 people) including designers, engineers, suppliers, and Class-A modellers. Advocate for best design standards and manufacturing methods.
- Lead from Experience: Gather and share lessons and benchmarks, resolve design risks, and propose improvements based on robust analysis and customer-oriented thinking.
- Be the Customer Champion: Engage with customers to converge on expectations, conduct Perceived Quality (PQ) scorings, and ensure that every product touchpoint shines – visually, audibly, and tactilely.
- Promote Excellence: Share a Perceived Quality mindset across the team, participate in network meetings across Safran Seats, and drive continuous improvement.
Qualifications
- A relevant degree (or equivalent qualification/experience) in mechanical engineering or a closely related discipline
- CAD skills, ideally with Catia V5
- Strong ability to analyze aesthetic, tactile, auditory, and visual aspects that shape end-user quality perception
- Creation and maintenance of Product Acceptance Documents, scoring, and validation of perceived quality targets
- Experience working with Class-A surface modellers, product designers, and engineering teams to challenge, steer, and validate design decisions in line with quality standards
- Capability to collect, synthesize, and share best practices and lessons from previous projects or competitors
Desirable
- Previous exposure to aerospace or regulated industries
- Understanding of aircraft interiors
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don’t meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
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