Funeral Arranger

Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co‑op products and services.

Responsibilities

• Travel to meet clients
• Build and maintain positive relationships with the community
• Support clients both in person and over the phone
• Arrange family visits and answer client questions
• Ensure that the funeral home, inside and out, is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients
• Report and record any maintenance issues
• Work with different digital systems and devices to manage client documentation, funeral arrangements, and invoicing
• Ensure that all regulated work, such as selling and informing clients about funeral plans, is referred to the Funeral Plan Arrangers team
• Support with manual handling of coffins and the deceased
• Update client management applications, entering accurate and timely information to keep records up to date

Qualifications

• Full UK driving licence and access to a vehicle
• Ability to work confidently on your own when travelling to client meetings or independently managing a branch
• Good communication skills, both written and verbal
• Confidence working with numbers and basic calculations, including cash handling, working out discounts, simple data entry and invoicing
• Keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to
• Good IT skills, with the ability to use computers, tablets, smartphones, printers, and learn new applications and systems effectively
• Passion for delivering great service and building relationships
• High levels of empathy, discretion and care
• Physical ability to carry out the role’s physical elements, such as moving coffins for family viewings (training and equipment provided)

Benefits

• 30% off Co‑op branded products
• 10% off other brands in Co‑op food stores year-round
• 23 days holidays (pro rata, rising with service)
• Pension with up to 10% employer contributions
• Employee Assistance Programme with confidential advice and support
• 24‑hour access to virtual GP and free eye tests
• Endless career development opportunities, including apprenticeships
• Friendly, supportive team and the sense that you make a huge difference to your community
• Access to Wagestream – a money management app giving you access to a percentage of your pay as you earn it

Diversity & Inclusion

• We welcome applications from everyone and are committed to creating a workplace where colleagues feel like they belong, supported by inclusive policies
• Proud to be part of the Disability Confident scheme and offering interviews to disabled candidates who meet the minimum criteria for a job
• Support for adjustments during the recruitment process

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