Love solving IT problems and helping teams stay productive? We’re hiring an IT Support Technician to join our internal IT team.
In this role you’ll be the go-to person for resolving day-to-day IT issues, supporting employees across our Microsoft 365 and Azure environment, and ensuring our teams have the technology they need to work effectively.
This is a great opportunity for a hands-on IT support professional who enjoys problem solving, working directly with users, and taking ownership of technical issues from diagnosis through to resolution.
What you’ll be doing
- Respond to support requests and resolve hardware, software, and access issues
- Troubleshoot and resolve the majority of day-to-day IT issues independently
- Escalate more complex infrastructure issues when required
Manage user onboarding and equipment
- Set up accounts, permissions, and devices for new starters
- Manage offboarding processes and equipment returns
- Maintain accurate IT asset records
- Configure laptops and user devices
- Support meeting room technology and collaboration tools
- Assist with workspace setups and desk moves
Support our cloud environment
- Assist with administration of Microsoft 365 and Azure environments
- Manage user access, permissions, and device configuration
Contribute to improvements
- Assist with IT projects and system rollouts
- Identify recurring issues and help improve support processes
What we’re looking for
- Experience providing first-line IT support in a service desk or technical support environment
- Ability to diagnose and resolve common technical issues independently
- Familiarity with Microsoft 365 administration and basic Azure user management
- Experience using ticketing systems and documenting incidents
- Strong communication skills and a customer-focused mindset
At memoryBlue, we combine a high-performance culture with strong support and development. You’ll join a collaborative team where your work has real impact on how people across the business operate every day.
This role offers the opportunity to:
- Work in a modern cloud-based IT environment
- Develop your technical skills across Microsoft 365 and Azure
- Contribute to IT improvements and infrastructure initiatives
- Be part of a fast-growing and collaborative organisation
Why work with us?
- Focus on learning, development and internal career progression.
- Regular company events, such as our summer and Christmas parties. Previous events include trips to Ascot Race Course and boat parties – we know how to have fun.
- Company pension contribution
- Health Cash Plan
- Life Assurance/Death in Service pay
- Enhanced maternity/paternity pay
- Salary Sacrifice Workplace Nursery Scheme
- Salary Sacrifice Financial Pension Advice
- Competitive annual leave with yearly increase up to 33 days
- Loyalty Rewards Scheme
- The beloved running club – be in with a chance to win prizes as you compete with other runners!
If you’re someone who enjoys solving problems, helping people, and keeping systems running smoothly, we’d love to hear from you.
While we aim to provide timely updates to all applicants, please note that due to the volume of applications we receive, it may take up to 14 days from the application submission date for us to complete our initial screening process. Candidates who successfully progress to the next stage of our selection process will be contacted directly by a member of our team. If you have not received a communication from us within 14 days after your application, please consider your application for the unsuccessful for this vacancy.
If you’re someone who enjoys solving problems, helping people, and keeping systems running smoothly, we’d love to hear from you.
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