Support Technician

Customer Support Technician – Boston – 26,000

ALH Recruitment is looking to recruit a Customer Support Technician for our client, a market leader across the globe.

This role is based at the client’s Head Office close to Boston.

Electrical/Electronics knowledge is advantageous, but not essential. Experience dealing with complaints is also advantageous.

Experience dealing with customers over the phone is essential. The job will involve problem‑solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge.

Daily Tasks

• Answering incoming calls from end users & installers
• Creating & maintaining case records
• Answering incoming emails from end users & installers
• Speaking with regional champions
• Arranging POs and call outs
• Answering incoming live chats from end users & installers

Hours – Monday to Friday (no weekends)

If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below.

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