Post Title: Learner Experience and Inclusion Officer
Nature of the Role: Full-time, Permanent
Reporting to: Assistant Principal- Head of Learner Services
Annual Salary: £28,000- £31,000 (DOE)
Pension: Aviva Pension Scheme
Holidays: Largely in line with local authority term dates (October Half term- 2 weeks)
Location: London Campus- Victoria
KEY ASPECTS OF THE ROLE & MAIN DUTIES AND RESPONSIBILITIES:
I. Learner Experience and Inclusion
Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities.
Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing.
Build positive relationships with students, parents and carers to create an inclusive and supportive college environment.
Support the implementation of the college s inclusion strategy, ensuring high standards of student support and participation.
Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement.
II. Student Finance and Administration
Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries.
Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance.
Maintain accurate records of support interventions and financial assistance on college systems.
Promote financial wellbeing and literacy through assemblies and enrichment activities.
III. Attendance and Engagement
Support the college s attendance and engagement strategy, identifying and responding to persistent absence and disengagement.
Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate.
Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required.
IV. Pastoral Support and Personal Development
Provide pastoral support, advice and guidance to students, helping them overcome barriers to success.
Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team.
Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention.
Support Sixth Form induction, enrolment and behaviour management processes.
Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives.
PERSON SPECIFICATION
Education/Qualifications
- GCSE English and Mathematics at Grade 4 or above (or equivalent)
- Level 3 qualification in Education, Youth Work, Social Care, Student Services, Business Administration, or a related subject.
- Evidence of continuing professional development relevant to attendance or learner support.
DESIRABLE
- Bachelor s degree in one of the following areas, education, youth and community work, sociology, health and social care.
- Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training.
- Mental Health First Aid qualification.
- Safeguarding Level 2 or 3 training.
KNOWLEDGE
- Student finance/bursary processes for vulnerable learner support funding.
- Attendance monitoring and intervention strategies.
- Inclusion and widening participation.
- Safeguarding and well-being practices.
- Personal development.
- Behaviour and Attitudes.
- Using student record systems or MIS platforms (Desirable Knowledge)
EXPERIENCE
- Minimum of 1 year s experience of working with children and young people who my face barriers to learning or engagement
- Ability to build positive professional relationships with learners/parents, carers and external agencies
- Understanding of digital learners and industry culture (Desirable)
Skills and Abilities
- Good written and verbal communication skills
- Ability to work independently
- Positive communication and listening skills
- Patience, tolerance and sensitivity
- A mature and non-judgemental outlook Enthusiasm, energy, and a sense of humour
SAFEGUARDING
The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post.
EQUAL OPPORTUNITIES
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.
APPLICANTS WITH DISABILITIES
Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact .
SPONSORSHIP
Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
CLOSING DATE: 17th June 2026 Candidates’ applications will be reviewed on a rolling basis, early applications are advised.
Good Luck with your application!
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