Engagement
Casual position offering variable hours on a flexible basis.
Location
The City Ground, Nottingham, NG2 5FJ
Department
Media and Communications
Reporting to
Stadium Tour and Museum Manager
Closing Date for Applications
2nd June 2026
About the Role
The Museum and Stadium Tour Operator is responsible for delivering engaging and informative tours to a wide range of audiences, including general visitors and private groups such as schools, local clubs, and corporate events. The role also involves contributing to the day‑to‑day upkeep of the museum environment and working collaboratively with the wider team to enhance and develop both the stadium tour and museum experience.
Key Tasks and Responsibilities
- Deliver stadium tours for groups of up to 25 people, providing an authentic experience of Nottingham Forest and the club’s rich history.
- Develop ideas that will continuously improve the service and product we are able to deliver.
- Act as an ambassador for Nottingham Forest Football Club.
- At times you may be required to work in ways not connected to your job role to help with projects and events for the benefit of the Club, for example working in the museum on matchdays.
What We Are Looking For
- Exceptional knowledge of the history of Nottingham Forest Football Club.
- Exceptional knowledge of the wider footballing history and landscape.
- Experience in a customer service/front‑of‑house role would be advantageous.
- Excellent attention to detail and good organisational skills.
- Knowledge of inclusive customer experiences and accessibility requirements for guests.
- Be confident in delivering information to large groups of people in an engaging and enthusiastic way.
- Communicates well on all levels with varying levels of seniority, from entry level to Board level staff.
- Works well under pressure and has flexibility to deal with issues out of hours and at short notice.
Equal Opportunities
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic. We are a signatory of the FA’s Football Leadership Diversity Code and are committed to developing policies to promote equal opportunities and diversity within our workforce.
Disability Confident Employer
We are a Disability Confident Committed employer and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.
Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club.
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