Customer Services Coordinator-French Speaking

Customer Service Coordinator

The Customer Service Coordinator serves as a liaison between customers and internal Colorcon departments, ensuring a positive customer experience at every touchpoint and supporting commercial growth through enhanced customer relations and loyalty.

Responsibilities & Duties

• Communication: Support customers’ enquiries through phone, e‑mail, and chat; follow up with internal departments; facilitate issue resolution and manage complaints (RMA creation, returns, credit notes).
• Order Management: Enter and process orders; calculate transit time and freight; proactively notify customers of at‑risk orders; maintain an accurate customer database.
• Pricing: Prepare customer quotations for new business and follow up on open quotes; maintain and provide price lists as requested.
• Product & Service Knowledge: Understand Colorcon’s product portfolio and service offerings.
• Technology: Process new user registrations, pricing requests, and order changes through My Colorcon; assist customers with platform issues; navigate multiple platforms quickly.
• Teamwork: Work independently and provide backup coverage; collaborate across the organization to gather information and recommend process improvements; share resources and foster trust within the team.
• Problem Solving: Handle non‑standard and complex inquiries; understand root issues and related challenges.

Minimum Qualifications

• Minimum of two years of customer service experience.
• Customer‑orientated with a focus on evolving customer needs.
• Proactive and thorough assessment of customer satisfaction.
• Strong verbal and written communication, active listening, and the ability to communicate in English and French.
• Accurate data entry and use of data for troubleshooting and future recommendations.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) and rapid navigation of internal applications (Oracle, Zendesk, My Colorcon, Colorcon.com, Customer Central, Work Management).
• Ability to look beyond current interactions to identify broader customer goals and construct a path to customer success.

Location

Flagship House, Victory Way, Crossways, Dartford, DA6QD, United Kingdom

Compensation

Annual salary: £30,000.00 – £30,000.00

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