Customer Service Advisor

As a Customer Service Advisor, you will primarily be responsible for providing comprehensive advice and guidance to clients to enhance their experience.

Key Responsibilities

• Ensuring all telephone and email enquiries are resolved to the client’s satisfaction.
• Managing the expectations of all clients through effective communication and ownership.
• Maintaining a high level of personal drive and the highest standards of accountability and professionalism at all times.
• Providing reactive and proactive support to increase the likelihood of retention.
• Being a credible face of the Parasol business and ensuring that clients are well informed about potential further offerings.

Person Specification

• Previous experience in a contact centre environment.
• Ability to communicate clearly with excellent interpersonal skills.
• A strong customer and solution focus.
• Able to deal with difficult situations in an assertive and supportive manner.
• Ability to work flexibly to meet the demands of the business including shift rotations and weekend work.

PAYE Umbrella, PSC or outsourced payroll experience would be ideal.

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