Senior Staff Forward Deployed Engineer

Job Description

Responsibilities

• Customer Delivery Lead: end‑to‑end solution development for multiple high‑stakes customer deployments; manage technical strategy, design quality, and roadmaps for Agentic AI rollouts at enterprise scale.
• Primary technical point of contact from integration design through to post‑deployment optimisation.
• Translate ambiguous requirements into structured engineering plans with clear milestones and success criteria.
• Customise and extend platform components—APIs, tooling, and bespoke logic.
• Architecture & Standards: Architect robust, scalable, and compliant Agentic AI solutions across industries.
• Lead multi‑agent orchestration, RAG pipelines, and LLM/SLM integration design.
• Champion observability, telemetry, and auditable AI standards.
• Build and maintain reusable frameworks and asset libraries.
• Team & Product: Help build and guide cross‑functional Forward Deployed Engineering teams; coach senior/junior engineers, and cultivate a culture of excellence, collaboration, and innovation.
• Provide structured product feedback to Platform Engineering on feature gaps and pain points.
• Contribute to playbooks, best practices, and technical blog posts.

Qualifications

• 8–12+ years engineering experience.
• 3+ years in customer‑facing or FDE roles.
• Proven track record deploying AI/ML or data‑intensive applications in production.
• Strong full‑stack skills: Python, Node.js/Go, React/Vue, SQL, REST/GraphQL.
• DevOps proficiency: Docker, Kubernetes, CI/CD, and major cloud platforms.
• Expertise in LLMs, prompt engineering, vector DBs, RAG pipelines, and Agentic orchestration frameworks.
• Agentic / integrations: MCP, Salesforce/SAP/Other.
• Excellent communication with both technical and executive stakeholders.
• Mentorship capability and collaborative team‑first mindset.
• BS / MS / PhD in Computer Science, Data Science, or related field.

Preferred Qualifications

• SLM fine‑tuning and/or distillation experience.
• Hands‑on with dedicated Agentic AI platforms (e.g., Agentforce, Copilot Studio).
• Knowledge of AI compliance requirements: GDPR, EU AI Act, SOC2, HIPAA.
• Open‑source or research contributions to LangChain, RAG, or Knowledge Graph communities.

Location Preference

UK – London

Equal Opportunity Statement

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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