Salary
£12.90 per hour (plus £1 per hour weekend premium). Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Advisors who consistently meet KPI targets have the opportunity for enhanced pay.
Shifts
- Shift 1: Sunday‑Wednesday (Sunday 9am‑5pm, Monday‑Wednesday 8am‑6pm) – 36 hours
- Shift 2: Wednesday‑Saturday (Wednesday‑Friday 8am‑6pm, Saturday 9am‑5pm) – 36 hours
- Shift 3: Monday‑Friday 1pm‑9pm – 36 hours
- All shifts include flex‑up hours
Start date
22nd June 2026, Mon‑Fri 9am‑5pm training. (No time off will be honoured between 22nd June and 24th July.) During peak trading periods (up to 20 weeks a year) you may be required to work an additional 4‑hour shift per week; this is paid and programmed in advance.
The role
At NEXT we are looking for purposeful, positive individuals to join our team in Leicester and help us deliver a service that is helpful and personable. As a Customer Service Advisor you will handle calls, emails and live web chats, taking ownership of every query from start to finish. You will help customers with a range of needs – from tracking parcels to resolving billing queries – ensuring each person feels valued and heard.
What You’ll Take On
- Communicate directly with customers through calls, emails and live web chats to resolve their queries.
- Handle a variety of tasks from start to finish, including managing billing issues, tracking returns and assisting with faulty goods.
- Navigate internal systems and digital tools to provide accurate updates.
- Tailor every conversation to the individual customer, providing the best possible options and a positive outcome.
- Use a calm and professional approach to handle more complex or challenging conversations with confidence.
What You’ll Bring
We value transferable skills from retail, hospitality or care. Ability to communicate with clarity, remain resilient during challenging conversations and maintain a positive mindset is essential. Working collaboratively, enjoying sharing knowledge and supporting colleagues, and feeling comfortable with technology are important for success.
Our Benefits
- Generous staff discount on most NEXT products and partner brands, usable in‑store and online.
- Pension scheme and ShareSave programme participation.
- Wellbeing support and exclusive discounts.
Diversity, Equity and Inclusion at NEXT
We are building an inclusive and inspiring workplace where everyone is respected. Discover how we are creating a more connected and inclusive place to work: https://careers.next.co.uk/life
Legal and Eligibility Notes
All successful applicants will be subject to criminal and credit checks in line with our Reference Policy. You must not have had an unsuccessful application for a similar role within the last six months. Successful candidates must provide evidence of the right to work in the UK before commencement. This role is not typically considered for sponsorship.
About Us
Next is a FTSE‑100 retail company employing over 44,000 people across the Next group. We are the UK’s 2nd largest fashion retailer and a market leader in Kidswear, with over 450 stores, an online store, and availability in more than 80 countries.
About The Team
- 25% off most NEXT, MADE*, Lipsy*, Gap*, and Victoria’s Secret* products (when purchased through NEXT)
- Quarterly bonuses
- Free parking on authorised sites
- Early VIP access to sale stock
- Access to staff shop discounts
- 10% off most partner brands and up to 15% off branded beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access to digital GP and other free health and wellbeing services
- ShareSave scheme
- Financial wellbeing resources
- Direct to Work discount, next‑day free collection from work or local store
- Support networks and Wellhub (discounted flexible gym memberships, PT sessions, etc.)
Adjustments and Support
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. If you need support due to disability or a long‑term condition, contact us by email at nextonline_careers@next.co.uk (include “Workplace Adjustments” in the subject) or call 0333 777 8166.
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