Overview
Do you enjoy talking to customers and providing them with exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor at one of the world’s leading banks.
Benefits
Salary starting from £25,000 for a 35‑hour week, with two fixed pay increments of £750 each in your first year (first after 6 months of probation, then at the end of the first year following a competency assessment). Free parking, lunch on us scheme, subsided on‑site nursery, 25 days’ paid holiday plus bank holidays, employee discounts, pension and healthcare schemes, and hybrid working.
Essential Skills
- Active listening: listen carefully, retain key details, and accurately understand customers’ concerns.
- Effective communication: clearly convey information, ask the right questions, and ensure customers understand solutions.
- Customer‑centric mindset: aim to deliver quality service so customers have a positive experience and stay engaged.
- Empathy and support: understand the customer’s perspective and tailor your approach accordingly.
- Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
- Accountability: resolve customer queries in line with policy and guidelines.
- Following process: follow procedures or make appropriate escalations where necessary.
- Digital fluency: have confidence and proficiency with technology.
Training and Development
We will train you through a 15‑week programme covering your role, systems and products. Guidance is delivered in the Academy with live customer calls supervised by a peer coach. Training and Academy hours are Monday to Friday 9am‑5pm and are conducted face‑to‑face in the office. Holidays should not be taken during this period. You must also commit to the role for a minimum of 12 months.
Eligibility
Open to UK residents over 18 with a valid right to work in the UK. No sponsorship will be offered. Applicants on a student visa who cannot work 35 hours per week will not be considered.
EEO Statement
HSBC is committed to diversity and inclusion. We are a Disability Confident Leader and invite candidates with disabilities, long‑term conditions or neurodivergent conditions that meet the role’s minimum criteria. If you need accommodations during the recruitment process, please contact HSBC Recruitment Helpdesk (email: hsbc.recruitment@hsbc.com, phone: +44 207 832 8500).
#J-18808-Ljbffr…