Customer Service Advisor

About a Career With Elis

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports its people!

Job Details

• Location: Inchinnan
• Position: Full-time
• Contract: Fixed-Term (6 months)

Mission at Elis

• Managing and following up on customer queries and questions.
• Supporting an internal service inbox.
• Dealing with customer complaints and resolving complaints.
• Uploading information into customer portals.
• Coordinating and supporting Account Managers.
• Working closely with key stakeholders including local and regional management teams.
• Participating in and supporting continuous improvement projects/workstreams.
• Reactive renegotiation of accounts.

What will make you stand out?

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, including advanced Excel skills.
• Customer and solution focused.
• Good attention to detail and ability to evaluate data and interpret information effectively to continuously improve the department/team.

Benefits

• 29 days holiday (including bank holidays).
• Employee Assistance Programme.
• Competitive salary range of £26,500 to £27,400.
• Supportive work environment with plenty of development opportunities.

Contact Person: Helena Fearnley-BrownTel: helena.fearnleybrown@elis.com

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