Apprentice Customer Service Coordinator (Sales)
Department: Early Careers
Employment Type: Permanent – Full Time
Location: Daviot Quarry & Asphalt Plant, Inverness
Compensation: £21,258 – £23,317 / year
Description
Apprentice Customer Service Coordinator – Daviot, Inverness, IV2 5XL
Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? If so, perhaps working as a Customer Service Coordinator is your career call. Earn as you learn, combining college study for a SCQF Level 5 in Customer Service with industry experience at the largest independent construction materials group in the UK.
Interested in:
- Being paid to go to college; earn as you learn, without having to ‘work the time back’
- Achieving a SCQF Level 5 Apprenticeship over a 15 month period
- Full company funding of any fees for qualifications and training
- No shifts, no nights, no weekends; a 40-hour week, with Monday-to-Friday daytime hours
- A competitive salary significantly higher than the national minimum wage for apprentices
- Support from a community of apprentices; a collaborative and comprehensive induction
- A huge variety of potential career progression pathways at a stable, thriving business
As an Apprentice Customer Service Coordinator:
- Respond to customer enquiries and engage customers to understand their needs and recommend the best solution
- Take customer orders and make sure all details are put into the system correctly
- Price and quote for customers and capture within Breedon’s systems
- Proactively maintain product knowledge expertise ensuring you understand Breedon’s products and can recommend the best solutions to customers actively upselling and cross selling where appropriate
- Actively manage customer enquiries to conclusion, driving conversion, understanding the reasons behind lost quotes
- Manage customer credit limits, proactively anticipating and communicating to enable smooth flow
- Deal with last-minute changes and let customers know if anything changes
- Build good relationships with customers over the phone
- Help improve how the team works by sharing ideas and hitting targets.
Do you offer:
- National 5 Maths and English, Grades A – C
- Strive for continuous improvement with a focus on finding the right solution
- Positivity – our customers feel it
- The ability to work well under pressure and to multitask
- Resilience and the skill to deal with challenging customers and situations
- Flexibility when it comes to business needs and change
- The ability to demonstrate absolute care for our customers, our colleagues, and our business
- Effective time management, adhering to administrative policies and procedures.
Additional benefits for this role include:
- Salary- £21,257.60 – £23,316.80
- Company Pension Scheme33 days annual leave, inclusive of bank holidays
- Share Saver Scheme participation
- Company Life Assurance Scheme
- Access to our Employee Assistance Programme for health and wellbeing support
- Discounts on a wide range of products through our employee benefits platform
- Broad learning opportunities and career progression pathways.
Diversity Statement:
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
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