Location: London Office (Remote options available by discussion)
Employment Type: Permanent, Full-Time
Salary: Up to £45,000 base + Competitive Commission (OTE uncapped)
About the Role
We are seeking an experienced Property Lettings Manager to join an established UK property investment and management company in London.
This is a hands‑on, commercially driven leadership role, designed for professionals who have built their career within London local property agencies and understand how real lettings businesses operate on the ground. This is not a passive or purely administrative position.
You will be responsible for driving lettings performance, leading and managing a team, rebuilding or scaling lettings operations where required, and ensuring strong landlord retention, high conversion rates, and reduced void periods. The role combines front‑line commercial execution with team leadership and operational ownership.
Key Responsibilities
(Structured onboarding provided; strong autonomy expected thereafter)
Lettings Business Growth & Market Leadership
- Drive branch‑level lettings growth, revenue performance, and market competitiveness
- Lead or support turnaround initiatives, including underperforming teams or pipelines
- Rebuild and optimise lettings structures, workflows, and standards where required
- Maintain a deep, practical understanding of the London local rental market
Client Acquisition, Landlord & Revenue Development
- Develop and expand landlord, tenant, and investor acquisition channels
- Leverage and grow existing landlord relationships and portfolios
- Implement strategies for landlord retention, renewals, and long‑term value creation
- Understand pricing, demand cycles, and the post‑2026 UK rental regulatory environment
Pipeline, Conversion & Performance Management
- Run and oversee daily morning pipelines
- Actively monitor and improve lead conversion:
- viewing to offer
- Establish, monitor, and optimise KPIs, targets, and reporting
- Ensure consistent execution across the team during peak trading periods
Team Leadership & Coaching
- Manage, coach, and develop a lettings team
- Set clear expectations, performance standards, and accountability
- Support recruitment, onboarding, and capability uplift where required
- Lead by example through hands‑on deal progression and client engagement
Deal Progression, Negotiation & Compliance
- Oversee and support:
- Viewings
- Offer negotiation and landlord approvals
- Lease renewals and renegotiations
- Ensure accurate handling of:
- Contracts
- Move‑in documentation and funds
- Maintain full compliance with UK regulations and internal procedures
Property Management Collaboration
- Work closely with Property Management teams to:
- Resolve issues impacting renewals or retention
- Ensure smooth handover from lettings to management operations
Skills & Experience Required
- Fluent English, spoken and written
- Proven London local lettings agency experience (non‑negotiable)
- Demonstrated experience managing and leading a lettings team
- Strong knowledge of the end‑to‑end UK lettings process
- Hands‑on experience with:
- Lead and conversion tracking
- KPI setting and performance management
- Strong commercial judgement and execution mindset
- Comfortable working under pressure in high‑volume trading environments
- Proficient in Excel, CRM systems, and operational reporting
- College diploma or above
Strongly Preferred Experience
- Track record of branch growth or lettings turnaround
- Experience rebuilding or restructuring lettings operations
- Solid understanding of 2026+ UK rental regulations and market impact
- Ability to balance commercial performance with service quality
#J-18808-Ljbffr…