POSITION: Customer Service Advisor (CSA)
REPORTING TO: Business Development Manager
ANR Probake is a leading bakery of nutritional goods in Europe, producing for many of the largest companies and brands in health and sport nutrition.
Purpose of the Job
Reporting directly to Business Development Manager, the CSA will be a great communicator with an eye for detail. The CSA will be happy to work to set objectives and within agreed timescales. As this role involves working with the wider production departments, teamwork is essential. The CSA is a pivotal role in ensuring customer satisfaction and business growth. This is a great opportunity for someone who has a passion for delivering excellent customer service and would like to work in an exciting, growing industry.
Main Duties and Responsibilities
- Manage the operational and administrative requirements of all customers.
- Dealing with inbound communication from customers and assisting with general queries.
- Updating customers on their outgoing orders.
- Processing new purchase orders on behalf of the customer
- Arranging weekly updates with key customers to discuss updates and ongoing concerns.
- General day-to-day management of customer information
- Liaise with hauliers to arrange and coordinate deliveries
- Liaise and coordinate new product launches.
- Communicate all customer queries with the wider team
Essential Skills, Experience and Qualifications
- Degree qualified or have an equivalent level qualification or experience.
- Previous experience in customer service/sales role
- Excellent oral and written communication skills
- Strong numerical skills
- Comfortable using the MS Office suite
- Experience using SAGE 200 is not essential but would be beneficial.
- Access to a car (offsite meetings may be required)
- Flexible and able to accommodate competing deadlines and demands for work with an ability to prioritise tasks.
- Excellent communication skills with stakeholders at all levels both verbal and written.
- Personable and approachable.
- Excellent organisational skills and attention to detail, applying a ‘right first time’ approach.
- Excellent time management skills and the ability to manage multiple projects/ tasks at one time.
- Self-motivator and a team player, with the ability to work on own initiative when required.
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