CCTV Operator/Customer services

Job Overview

Mitie is expanding our M&S Security Operations Centre and is looking for dedicated individuals to join our team.

No prior experience is required; we provide comprehensive on‑the‑job training, including a fully funded CCTV SIA licence.

Main Duties

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores.
• Provide phone support to M&S store colleagues regarding security matters.
• Accurately input security and crime incident data into a central database.
• Deliver exceptional customer service to our client, ensuring their needs are met.
• Conduct regular check‑in calls with security personnel to share intelligence and updates.

What We Are Looking For

• Excellent communication and customer service skills.
• Proactive, reliable, and customer‑focused attitude.
• Computer literate with the ability to adapt to new systems.
• Strong ability to multi‑task and prioritise workload effectively.
• Experience working collaboratively as part of a team.
• High motivation, initiative, and a keen interest in technology and AI.

What We Offer

• £31,994.19 per annum; average of 40 hours per week, including weekend work.
• Shift pattern: one week of 08:00–16:00/17:00 and three weeks of 11:00–20:00 or 12:00–20:00.
• Competitive salary and enticing retail discounts.
• Overtime opportunities.
• Training, career development and progression.
• Virtual GP service, financial wellbeing assistance, salary finance scheme.
• Flexible lifestyle benefits platform (up to five extra days’ holiday, critical illness insurance, dental, technology products).
• High street discounts, cycle‑to‑work scheme, up to four times salary life cover.
• Enhanced pension contributions, Mitie Matching Share Plan.
• Mitie Stars recognition with monthly cash prizes and a chance to win £10,000.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during recruitment, please let us know by emailing at (email protected).

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