Front Desk & Guest Experience Associate

Job Summary

We are searching for a friendly, professional and well‑organised person to join our reception team at The Falmouth Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include greeting guests, ensuring a smooth check‑in/check‑out process and handling telephone and email enquiries.

This full‑time position requires 38‑40 hours per week, working 5 out of 7 days a week including evenings, weekends and bank holidays.

Responsibilities

• Greet and welcome visitors in a warm and professional manner.
• Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
• Manage the reception area, maintaining a tidy and welcoming environment.
• Provide administrative support to various departments as needed.
• Respond to emails and other correspondence promptly.

Requirements

• Strong organizational and multitasking abilities with a keen attention to detail.
• Positive attitude and a commitment to providing outstanding service in every interaction.
• Experience of using a hotel PMS system such as Mews.
• Excellent communication skills, a positive can‑do attitude and the ability to develop good working relationships with staff members.
• Flexibility to work varied shifts, including mornings, evenings and weekends.
• Previous experience in a hospitality or customer service role preferred.

Benefits

• 100% shared tips.
• Full training.
• Opportunities to grow and progress within our three hotels.
• Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool).
• Company pension contributions.
• Uniform.
• The chance to participate in charity fundraisers and environmental initiatives.
• Staff rewards and parties.

Please note, we do not offer live in accommodation.

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