Receptionist

Full Time, Fixed Term Contract 6 months. 37 hours per week. Salary £25,949 per annum, pro-rata (Band 1). Location: Eastleigh, Hampshire. Posted 3 days ago. Closing date: 3 June 2026.

Receptionist

As a Receptionist in the Customer Support Department, you will be the first point of contact for residents, businesses and visitors at Eastleigh House. Your role promotes self‑service and digital channels while ensuring a professional, inclusive and helpful customer service experience.

Responsibilities

• Serve customers and visitors by greeting, welcoming and directing them appropriately.
• Maintain security by following procedures and issuing visitor badges.
• Ensure all customers are treated fairly and provide support and advice based on their individual needs.
• Identify improvements in customer and service provision.
• Proactively market the benefits of digital and self‑service channels to all customers.
• Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
• Ensure strict confidentiality is maintained and data protection rules followed.
• Adhere to legislation, policies, procedures and workflows for dealing with all queries and transactions.

Qualifications

Experience working in customer service and possession of English and Maths GCSEs at grade C or higher.

Benefits

• 23–28 days annual leave (depends on local government continuous service).
• Flexible working arrangements and ability to accrue up to 2 additional days of leave per month (pro‑rata for part‑time staff).
• Defined Benefit Pension Scheme.
• Places Leisure, Eastleigh – 30% off Full Membership.
• Confidential Employee Advice and Support Programme.
• Excellent town centre working environment close to public transport links.
• Discounted parking.

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