Role Overview
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are inspired and empowered to support our customers in growing their homes by helping them choose the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach, using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
Core Responsibilities
- Provide customers with an exceptional experience by sharing expert knowledge of Oak Furnitureland’s extensive product ranges and services.
- Follow the Retail Sales Model to make recommendations based on customer needs, supporting the right purchasing decisions.
- Contribute to improving Oak Furnitureland’s customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, thereby increasing customer loyalty and brand perception.
- Consistently achieve personal sales and performance KPIs and targets, supporting the overall showroom team to achieve outstanding business performance.
- Work with a one‑team approach by collaborating closely with the Store Manager and Assistant Manager to create an inclusive team culture aligned with our purpose and values.
- Collaborate with other business areas to maintain a compliant and up‑to‑date retail environment, working proactively with Visual Merchandising and Facilities & Maintenance teams.
- Engage positively with the 4 Performance framework, shaping personal objectives and robust development plans that support both individual and business growth.
- Deliver business, divisional, and showroom ways of working, adhering to Oak Furnitureland processes, policies, and procedures.
- Remain up‑to‑date and commercially aware of internal and external factors that may impact business trade and customer experience.
- Utilise all training materials and business communications to keep knowledge of Oak Furnitureland products and services current, enhancing personal and business sales performance.
- Use Oak Furnitureland systems to process all customer information compliantly, efficiently, and correctly, following all procedures and policies.
- Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions.
Skills and Experience
- Extensive experience working in customer‑facing environments, demonstrating in‑depth knowledge of retail sales and delivering an exceptional customer journey, ideally within furniture or similar consultative‑based sales environments.
- Knowledge of sales models and processes, enabling personal targets to be achieved.
- Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.
- Demonstrable experience of working within successful high‑performing teams.
- Experience in consistently achieving stretch personal and team goals and KPIs.
- Understanding of the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.
- Up‑to‑date knowledge of furniture‑industry‑associated products and services and awareness of Oak Furnitureland’s USPs and competitors.
- Understanding of regulatory frameworks related to this sector and role, with relevant experience in delivering policies and procedures.
- Knowledge of purchasing motivations and the internal and external factors that influence purchasing decisions.
Working Hours
This is a full‑time role working 40 hours per week, 5 days out of 7, with one weekend off every six weeks.
Benefits
- Exclusive employee discounts on Oak Furnitureland products after completing probation.
- Generous holiday allowance – 20 days per year (excluding bank holidays).
- Extra day off for birthday or another special occasion.
- My Rewards Programme – discounts on dining, groceries, entertainment, holidays, and gym memberships.
- Competitive pension scheme – 4% employee contribution matched by the company.
- Comprehensive life assurance – free coverage worth at least twice your annual salary, up to age 65.
- Ongoing development opportunities through training and growth programmes.
- Employee assistance programme – professional counselling services available by phone or in person.
- Convenient free on‑site parking.
Equal Opportunities Employer
We are an equal opportunities employer committed to building an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic and encourage applications from individuals belonging to minority and underrepresented groups. We provide necessary adjustments for anyone who needs them. Any offer is subject to references and a DBS check.
#J-18808-Ljbffr…