IT Services Officer
Starting Date: July 2026
Contract type: Full-time and open-ended
Location: London (Hybrid)
Application closing date: 05/06/2026
Salary: £34,904
About the Job
As an IT Services Officer, you will enable Better Cotton’s global workforce to operate securely, efficiently and collaboratively. By delivering reliable user support and maintaining robust digital systems, you will enhance organisational productivity and resilience, directly supporting our mission to drive sustainable cotton farming worldwide.
The Challenge
Looking ahead to 2030, the role will contribute to reducing GHG emissions from cotton production, cutting synthetic pesticide use, improving soil health, boosting farm income, and supporting women’s empowerment among farmers and farm workers.
Responsibilities
- Deliver responsive and user‑focused IT support to enhance staff productivity and satisfaction.
- Provide timely troubleshooting and guidance to global staff, aiming for 95% resolution within SLA.
- Administer systems and user access to maintain operational integrity and security.
- Manage user accounts and permissions with 100% compliance with access‑control policies.
- Collaborate on process‑improvement initiatives to streamline IT operations.
- Document and refine IT workflows to improve efficiency during support and administration activities.
- Support IT project delivery to drive innovation and efficiency.
- Contribute to the planning and execution of IT projects, ensuring milestones are met on time and within scope.
- Support the management of global IT equipment lifecycle to ensure availability and compliance.
- Oversee procurement, inventory, and deployment of IT assets with 100% tracking accuracy.
- Ensure all equipment meets operational standards and is replaced according to lifecycle processes.
- Maintain IT equipment in the London office to a high standard.
- Be present in the office at least three days a week to provide in‑person support and maintenance duties.
- Work collaboratively with line managers to set clear, outcome‑based objectives aligned with function‑wide and organisational goals.
- Take ownership of agreed objectives, ensuring alignment with team priorities and performance expectations.
Essential Experience and Qualifications
- Bachelor’s degree in computer science/information technology, or 2+ years of experience in IT services or support roles with a focus on cloud‑based tools support and management.
- Experience providing IT troubleshooting support, especially for users located elsewhere.
- Proven ability to collaborate effectively across teams and cultures, with strong relationship‑building skills and a service‑oriented attitude.
- Experience managing workload to prioritise support requests effectively.
- Ability to learn new IT technologies on the go while supporting staff.
Skills & Competencies
- Data‑Driven Decision‑Making – uses analytics to evaluate issues and implement efficiency solutions.
- Effective Communication – tailors messages to engage, inform and influence varied audiences.
- Clear, concise technical communication.
Technical Competencies
- Microsoft 365 suite (M365 Admin, SharePoint, OneDrive, Teams, Power Automate, Planner, etc.).
- Microsoft Intune, Azure Entra ID and Windows Operating Systems.
- Root‑cause analysis, trend identification and proactive solution development.
- Utilisation of existing IT infrastructure and systems to provide long‑term resolutions.
Language Requirements
Fluency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly and concisely.
What We Offer
- Competitive salary.
- Hybrid working – two to three days a week in the London office.
- Opportunity to work from anywhere in the world for up to one month per year.
- Flexible working with core hours from 10 am to 4 pm local time.
- Continuous learning and development.
- Pension scheme.
- Generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events.
- Enhanced parental benefits.
- Opportunity to make a real impact.
Working Arrangements
Full‑time (40 hours per week), based in London. The role requires limited international travel.
Diversity and Equal Opportunity
Better Cotton Initiative is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. We welcome applications from people of all backgrounds, orientations, beliefs and identities, including individuals with disabilities and those who are protected by the Equality Act 2010.
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