Security Receptionist

Position

Profit and Asset Protection Manager

Location

Kingsway Distribution Centre

Hours

Monday – Friday, 40 hours per week

Responsibilities

• Manage front of house security/reception area, answering calls, emails, and enquiries.
• Welcome visitors, contractors, and staff to the site in a courteous manner.
• Ensure the reception and waiting area remains clean, organised, and professional.
• Manage visitors and contractors against the booking system, ensuring identification is checked, they sign in, and appropriate access is provided.
• Ensure strict controls of vehicles permitted to enter the site, are correctly logged, and parking is authorised.
• Control and issue keys and access cards in line with site policies and procedures.
• Monitor access control, CCTV, and security systems to prevent unauthorised access.
• Control entry and exit to the site in line with company policies and procedures.
• Conduct identification and authorisation checks for staff, visitors, and contractors.
• Respond appropriately to security incidents, emergencies, and fire alarms.
• Escalate incidents and concerns to the duty Security Supervisor.
• Maintain accurate incident logs, handovers, and security records.
• Maintain strict confidentiality of sensitive information and company data.
• Review CCTV evidence as necessary to complete site audits as directed by the DC Profit & Asset Protection Manager.
• Provide operational support to the wider security team across the site when required.
• Assist with gatehouse duties, patrols, search procedures, and access control during periods of increased operational demand.
• Complete any ad‑hoc tasks as directed by the DC Profit & Asset Protection Manager.

Qualifications

• Previous experience in a reception, customer service, or security role.
• Professional and confident telephone manner.
• Strong communication skills, both oral and written.
• Strong knowledge of Microsoft packages, including Excel and Outlook.
• Strong attention to detail and ability to follow procedures.
• Willingness to form strong relationships within a team.
• Full training provided.

Benefits

Competitive staff shop discounts and personal development opportunities, including learning and development at work.

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