Strategic Client Services Associate II

Job Description

Client Service – IC2

Responsibilities

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Apply intermediate problem-solving skills, experience, and judgement to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Provide clients with information related to BNY Mellon products and services across multiple lines of business and geographies, and direct them to appropriate resources as needed.
• Leverage understanding of broader BNY Mellon services and offerings.
• Monitor client inquiries, resolve non-routine issues, and escalates complex issues to appropriate team members as needed.
• Utilize knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May have people‑management responsibilities in some geographies and provide guidance to less experienced team members.
• Support multiple, moderately complex client accounts.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is required.
• 3–5 years of total work experience, preferred.
• Experience in an operational area and/or client services preferred.

Equal Employment Opportunity

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.

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