Job Description
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Addenbrookes Hospital, RVS Shop & Cafe, Hills Road, Cambridge, CB2 0QQ. This is a full‑time, permanent position with a competitive salary of £12.43 per hour (FTE £22,638 per annum).
About the Retail Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys form an integral part of the NHS. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Customers appreciate that their purchases help fund volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, you will help run our busy retail sites at Addenbrookes Hospital.
In This Role, You Will Be Responsible For
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards, and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours
35 hours a week, working 5 shifts over 7 days, including weekend work as per rota. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What You’ll Bring
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Job Requirements
- Previous experience in a retail or cafe environment would be an advantage; training will be given. Positive attitude, can‑do mindset, and willingness to work are essential.
- The ability to deliver outstanding customer service
- Excellent communication skills
- High level of organisational skills
- Familiarity with email and internet is required
- Flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, and working independently when required
- Proficient literacy and numeracy skills
- Knowledge of EPOS/till systems would be advantageous
- Knowledge and experience of general administrative processes
- Willingness to undertake training and continuing professional development
Job Responsibilities
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertaking cash reconciliation as required
- Receiving incoming deliveries, distributing, maintaining, and rotating stock as appropriate; assisting in the accurate completion of regular stock checks
- Engaging with volunteers to direct and lead by example to ensure a great volunteer experience
- Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- May involve pushing loaded trolleys of stock for long distances
This Is How You’ll Be Doing It
Delivers ObjectivesStrives to deliver what is expected and consistently meets objectives and deadlines. Is dependable and does not leave tasks unfinished.
Quality OrientationChecks, completes, and ensures decisions minimise risk. Adheres to policy and standards.
Team WorkingEnjoys group activities and works collaboratively with others, willing to cooperate and compromise for the overall good.
Service Delivery FocusedIdentifies and focuses on the individual needs and concerns of the customer, engaging and responding accordingly with a professional and high‑quality service. Is committed to keeping people safe from harm.
Following DirectionsAccepts and complies with standards and instructions, delivers accurately on what is promised or expected, works productively with others.
Interpersonal SensitivityInteracts with others in a sensitive and effective manner, respects and works well with others, and builds healthy relationships.
Equality, Diversity, and InclusionValues difference, sets a positive example of inclusive behaviour, promotes equality and diversity in the workplace, and encourages engagement with charity‑wide inclusion activities.
Job Benefits
- Salary of £12.43 per hour (FTE £22,638 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer‑supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- Employee benefits package providing access to an exclusive rewards website for discounts and cashback online
- 24‑hour doctor line, financial support with dental/optical and other therapies
- Free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included
- Extensive online and on‑the‑job training to ensure you will succeed in your role
- Opportunities to discuss flexible working and develop new skills, progressing your career
- The chance to make a positive, lasting impact that changes lives, communities and society
To be eligible for this role, you will be subject to a satisfactory DBS check.
The closing date for this role is 25 May 2026, unless we close earlier should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
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