Homes Direct Servicing is looking for Customer Service Advisors based out of Glasgow.
In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan. No two calls are the same, and we’ll equip you with the skills to build strong customer relationships, take ownership and deliver great service.
Responsibilities
- Handling customer and third‑party mortgage or loan queries and transactions over the phone. Once fully trained, you may have the opportunity to support via Live Chat too.
- Inspiring customers to embrace our digital evolution, allowing them to choose how they interact with us.
- Keeping our customers and the bank safe by identifying vulnerability and detecting potential fraud.
- Collating information accurately to solve customer queries at first point of contact.
Professional Experience
- Excellent verbal and written communication skills (Required)
- Extensive computer and numeracy skills, having the ability to navigate multiple systems at once (Required)
- A passion for delivering outstanding service, listening to customer needs and providing great outcomes (Required)
- Excellent attention to detail, ensuring policies and regulations and quality standards are followed (Preferred)
- The ability to thrive in a fast‑paced environment, and adapt to change (Preferred)
Benefits and Compensation
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience)
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays; increases to 26 days after 5 years of service, with option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Pension: 8% of salary paid by Santander, up to 12.5% with employee contribution; cash option available
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance and additional life assurance & critical illness cover at discounted rates
- Share plans for employees to invest or save in Santander’s share plans
- Employee access to Santander products and services with no fees and many discounts
- Competitive rewards and wellbeing support: partners, apps, gym access, online classes, flexible healthcare and mental health support
- Family leave, childcare options and tailored wellbeing support for various life stages
- Opportunities to give back through volunteering in the communities we serve
- Global growth opportunities across Santander’s international network
Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Our roles are site‑based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro‑rata for part‑time roles).
Right to work in the UK
- All candidates must have the right to work in the UK to commence employment with Santander.
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