Our Bereavement Service works tirelessly to deliver the highest possible standards of service to all bereaved families at their time of need. Our responsibilities span the provision of burial across six city‑wide cemeteries, the management of Canley Crematorium and Gardens of Remembrance, as well as other sundry services including public health funerals and post‑cremation memorialsations.
What is the job role?
This is an exciting opportunity to start your career within local government as a Bereavement Administrator Apprentice.
You will support the Bereavement Services team in providing a high‑quality, customer‑focused service. This includes:
- Handling enquiries by phone, email and in person
- Providing clear information and guidance to customers in a sensitive and professional manner
- Using internal systems to record information accurately
- Supporting administrative tasks such as filing, printing, photocopying and data entry
- Liaising with funeral directors, faith groups and other service areas
- Learning how we manage cremation and burial bookings
- Ensuring all work is carried out with dignity, confidentiality and care
You will undertake the Level 3 Business Administrator Apprenticeship standard. This apprenticeship is a fixed‑term contract for 21 months, in line with the length of the apprenticeship training.
The post will be based in our offices at Bereavement Services, The Lodge, Canley Cemetery & Crematorium.
All candidates must have the Right to Work in the UK. We are not offering sponsorship for this role. This post is exempted under the Rehabilitation of Offenders Act 1974 and will be conditional upon a satisfactory DBS check.
Who are we looking for?
We are looking for someone who:
- Is approachable, calm and able to communicate clearly
- Can handle sensitive conversations with empathy
- Is organised and able to follow procedures accurately
- Has basic IT and digital skills
- Can work well as part of a supportive team
- Is willing to learn and develop professionally
Experience is not essential – what matters most is your attitude, commitment and willingness to learn.
Benefits
If you join us, we will provide a fantastic rewards & benefits package which includes:
- Flexible working arrangements
- An outstanding local government pension scheme
- Great opportunities to develop with access to accredited courses
- Access to an award‑winning Occupational Health Service
Our EEO statement: We particularly welcome applicants from minority ethnic, LGBT＋, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Closing date: 31st May 2026
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