Operations Support

Responsibilities

• Courseadministration andlogistics includingbut not limited to; schedulingand allocatingcourseson the Training Management System (TMS),administering candidate joining instructions,preparingcourse paperwork,processing certifications,venuere-stock andnew bookingenquiries.
• Arranging and processing actor bookings.
• Booking accommodation for trainers when required.
• Allocating kit to trainersand restocking venueswhen necessary for all course types. This will needmonitoring on an ongoing basis.
• Administration and processing of both Regulatory (QNUK) & Accredited (TAG) courses.
• Sharedresponsibility foroperationsinboxesand dealing with enquiriespromptly.
• Provide support and assistance in the recruitment and onboarding of new trainers.
• Handling all incoming customer enquiries in a timely manner by providing the appropriate service andinformation.
• Stock management and ordering ofproducts. IncludingE-commerceitems,kit and training suppliesand otherlearning materials.
• Providingcustomerquotations and checking product availability.
• E-Commerce order processing from start to finish, creating, packing, and arranging dispatch of Web orders. Updating the order status on WooCommerce as applicable and updating the postage tracking sheet.
• Maintaining an accurate Customer Relationship Management (CRM) database byentering and updating client informationat all times.
• Prepare and produce course reports for the SeniorLeadershipTeam (SLT).
• Support the wider team as and when required, including cover for otheroperationsteam members during leave or busy periods.
• Your attendancewill be requiredat some training coursesas part of the operations team.
• Any other duties requested relevant to the role.

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