Maintenance Operative

Job Overview

We are seeking a proactive and customer-focused Maintenance Operative to join on-site teams across two BTR schemes in London. Reporting directly to the General Managers, you will be responsible for ensuring an exceptional service is provided to all residents.

Responsibilities

• Working with the wider team to ensure schemes are ready for new resident arrivals and apartments are handed over to the required exceptional standards
• Supporting the Facilities Manager in identifying snags and defects and ensuring these are logged correctly per the defect procedure in place
• Responding to and resolving immediate issues such as unblocking drains, changing lightbulbs, and fixing minor plumbing or carpentry problems
• Diagnosing and responding to issues quickly and effectively, providing long-term solutions
• Investigating and assessing all incoming maintenance requests, providing detailed descriptions where external contractors are required
• Carrying out general reactive maintenance tasks including carpentry, basic plumbing, minor electrical works, and painting
• Submitting regular utility meter reads to suppliers as required
• Carrying out scheduled preventative tasks such as weekly fire alarm testing, void flushing and routine light inspections
• Conducting building patrols to identify any H&S concerns requiring resolution or escalation
• Overseeing the unit turn process, ensuring void apartments are clear of all maintenance, repair, and cleaning issues prior to new resident arrivals
• Maintaining the cleanliness and upkeep of communal facilities
• Ensuring all maintenance activities comply with H&S standards and maintaining relevant records
• Coordinating and overseeing access for external contractors, ensuring works are completed to the required standards
• Assisting the wider on-site team to manage the resident move-in and move-out experience

Skills, Knowledge and Expertise

• Hands-on maintenance experience across a variety of trades (plumbing, carpentry, basic electrics)
• Strong problem-solving skills with the ability to provide practical and long-term solutions
• A team player with excellent communication skills and a customer-first approach
• Organised, proactive, and able to prioritise tasks to minimise downtime
• Commitment to health, safety, and sustainability practices

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