Templer HomeBuild (THB) has a great opportunity for anOperationsAdministrator to join its growing customer serviceteam based in Newton Abbot.
Working across the various compliance, reactive repairs, refurbishment, painting and planned workstreams that THB deliver for Teign Housing residents, you will provide essential admin-based support to our Contracts Managers and the Planning/Scheduling team to help maintain and consistently improve the smooth and efficient operational delivery of our maintenance services.
We are looking for someone with excellent IT (specifically excel, word and outlook), confident communication skills (written and verbal), a flair for detail, accuracy, and following things through to completion.
In return you will benefit from working as part of a dynamic and close‑knit team, who truly care about the work we do, along with the opportunity for hybrid working (blend of office and home once established in the role)
Benefits
- Employer pension contribution of up to 5%.
- 31 days holiday per year including Bank Holidays, with the option to buy up to 5 days or sell up to 3 days per year.
- Access to the Lighthouse Construction Industry Charity for health and wellbeing, including free legal and financial advice.
- Enhanced maternity/paternity pay.
- Annual pay reviews.
- Training and development opportunities.
- Trade discounts from preferred suppliers for you and your friends and family.
- Specsavers vouchers.
- Additional benefits to enhance work/life balance – visit our website for details.
Templer HomeBuild is a unique asset management business, benefiting from integrated systems, procedures, and long‑term partnerships with two large, successful, and supportive organisations: Teign Housing (Housing provider) and Ian Williams (Contractor).
OperationsAdministrator role
Your main responsibility will be to aid the operational teams through completing routine and ad‑hoc administrative and office‑related duties.
Specific tasks will include:
- Creating and issuing bespoke letters to communicate with residents (e.g., sending key information about upcoming works, progress updates, and compliance matters, as well as printing and sending Gas Safety certificates following annual servicing).
- Assisting the scheduling team by booking appointments for planned surveys, gas safety inspections, compliance works, and repairs with residents.
- Creating and maintaining accurate Health and Safety reporting and filing; providing and collating weekly/monthly performance reports to support the operational team.
- Updating the housing systems with stock condition surveys and completions to ensure up‑to‑date and compliant records.
- Issuing task orders to subcontractors and facilitating material purchases.
- Raising and completing work orders on contracts; general database administration.
What will you bring to the OperationsAdministrator role?
- Previous experience of working successfully as part of a team, providing key administrative, communication, and organisational tasks. Experience within the housing, construction, or maintenance sector is advantageous but not essential; we welcome transferable or relatable sector background.
- Excellent IT skills, including the MS Office suite (Outlook, Word, Excel). Mail merge ability is a significant advantage.
- Excellent written literacy skills – able to write professional letters – and effective communication and rapport‑building skills.
- Initiative‑taking, thorough, organised, and methodical approach; enjoys following processes and derives satisfaction from being efficient, accurate, and accountable.
About Templer HomeBuild
We are an exciting venture with the security and stability of being a subsidiary of Teign Housing, with strong connections to Ian Williams, one of the UK’s leading property services companies.
We deliver a comprehensive responsive repairs service (including gas servicing and repairs) and offer a host of additional property services including planned improvement, voids, and cyclical servicing.
We are passionate about people and firmly believe that our success will only be maintained if we continue to offer a great place to work, the right benefits, and opportunities to develop careers and fulfil potential.
Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Templer HomeBuild – it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants fairly.
Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.
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