Renew Moves Officer

What you’ll do

As a Renew Moves Officer, you’ll play a key role in delivering high‑quality homes through our Better Homes initiative. Working as part of the Renew Programme within the Housing Directorate, you’ll support the relocation of residents into newly refurbished properties, ensuring a smooth and positive experience throughout the process.

Responsibilities

• Lead on resident engagement, managing communication, home visits, and sign‑ups to support a seamless relocation process.
• Review resident information and develop tailored move plans that reflect individual needs while meeting programme objectives.
• Coordinate all aspects of the move process, including scheduling, logistics, and stakeholder involvement.
• Maintain accurate resident records and data, ensuring compliance with GDPR and organisational policies.
• Monitor progress against programme milestones, identifying risks and contributing to continuous improvement.
• Work collaboratively with internal teams and external partners, including contractors and support services, to ensure efficient and effective move delivery.

Qualifications

• Strong customer service skills.
• Excellent interpersonal and communication abilities.
• Ability to manage sensitive conversations with empathy and professionalism.
• Proficiency in using housing management systems and Microsoft Office tools.
• Collaborative mindset with the ability to work across teams and with external stakeholders.
• Problem‑solving and decision‑making skills under pressure.
• Basic criminal record check (CRB) issued by the Disclosure and Barring Service.

Benefits

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts at major retailers, gyms, restaurants, entertainment, days out, insurance, and more.
• Interest‑free loans – season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life assurance 4× annual salary.

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer.

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