Location/s: Bristol, UK
Recruiter contact: Alice Roostan
Overview of the role
You will be an ambassador for Mott MacDonald as the first person our clients and visitors will meet. With a professional, warm and welcoming personality you will be focused on ensuring everyone enjoys a great experience when attending our premises. This office-based, part‑time role (15 hours, Thursday & Friday) reports directly to the Bristol Office Manager and includes the following responsibilities.
- Be the key point of focus for all office‑related matters
- Meet and greet all visitors, ensuring a welcoming and safe environment is always maintained
- Securely handle calls, post, orders (e.g., PPE & stationery) and general enquiries
- Communicate local office inductions, emergency arrangements and first aid procedures
- Ensure workstations and meeting rooms are set up correctly, with all AV equipment in working order, including troubleshooting when required
- Maintain catering supplies for the office
- Assist the Office Manager with any H&S tasks as needed
- Act as an appointed first‑aider and emergency warden; coordinate emergency wardens and first‑aid cover
- Serve as the first point of contact for maintenance or cleaning issues, logging them promptly
- Keep the office clean & tidy, complying with the clear desk policy
- Undertake monthly office inspections
- Coordinate car parking and visitor parking arrangements
Candidate specification
Applicants will be responsible for compliance with all mandatory procedures under Mott MacDonald’s Business Management System, including health, safety, security, information security and office environmental management.
Desirable
- Previous experience in an office, facilities or front‑of‑house role
- Excellent people skills and strong verbal, written and telephone communication skills
- Ability to work independently and as part of a team
- Knowledge of office health and safety practices
- Prepared for a varied role with a customer‑service mindset
- Calm, patient and able to resolve immediate and long‑term problems
- Proficient with MS Office applications
Please be advised that offers for this role are conditional upon obtaining the appropriate level of Security Clearance.
UK Immigration
Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. We continue to welcome applications from candidates who are eligible for alternative immigration routes without sponsorship.
Equality, diversity, and inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone can contribute.
Accessibility
We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.
Benefits
Financial wellbeing
- We match employee pension contributions between 4.5% and 7%.
- Life assurance equal up to 4 × your basic salary, with an option to increase the level of cover to 6 × your salary.
- Our income protection scheme provides a financial benefit, as well as absence and return‑to‑work support due to long‑term illness or injury.
- Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
- As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.
Employee Ownership
- Our employee ownership model means no external investors, just us, creating a culture of shared success.
- Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses.
- As your career grows, so does your stake, recognising your long‑term impact and contribution.
- Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future.
- For our senior roles you will have a direct pathway towards ownership from day one.
Health and wellbeing
- Private medical insurance for all UK colleagues.
- Health cash plan to support you with everyday health costs and treatments.
- Access to Peppy, providing free support from menopause experts for all UK colleagues.
- A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
- Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.
Lifestyle
- A minimum of 33–35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
- Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
- Variety of employee saving schemes and discounts from high‑street retailers.
Enhanced family and carers leave
- Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
- Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
- Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
Learning and development
- Primary annual professional institution subscription.
- A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training and self‑development options.
Networks, communities, and social outcomes
- Join a wide range of groups, including our Advanced Employee Networks which support LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
- Make a difference within our communities through our social outcomes.
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