Housing Support Worker

Housing Support Worker

Location: Stoke-on-Trent

Hours: Full-time – 37.5 hours per week

Pay: Competitive (dependent on experience)

Contract: Temporary / Immediate Start

About the Role: You will be working with a small caseload of 8-9 clients, providing tailored support to help individuals maintain their tenancies and move towards independent living. Each client will receive approximately 5 hours of support per week.

Key Responsibilities

• Deliver 1:1 support including welfare checks and regular key working sessions
• Support clients with appointments, housing-related issues, and tenancy sustainment
• Assist with benefits, budgeting, and accessing relevant services
• Conduct risk assessments and contribute to support plans
• Work closely with external agencies to ensure holistic support
• Maintain accurate records and ensure compliance with safeguarding procedures

Working Pattern

• Rolling rota
• Lone working required

Requirements

• Experience working with homeless or vulnerable clients within housing, charity, or support settings
• Strong understanding of tenancy sustainment and support planning
• Ability to work independently and manage a caseload
• Good communication and organisational skills
• Enhanced Child + Adult DBS (ideally with update service)
• Driver not required

We also welcome candidates with relevant voluntary experience within homelessness or support services who are passionate about making a difference.

If you are ready for an immediate start and want to work in a meaningful role supporting vulnerable individuals, we would love to hear from you.

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