HR Administration Assistant
Salary: £26,436.80
Location: 310 Broadway, Salford, M50 2UE
Contract: 12 months FTC
About the Role
If you’re someone who enjoys helping others, staying organised, and being the person people naturally turn to when they need support, you’ll feel right at home in this role. We’re looking for someone who brings positivity, care and a genuine desire to make things easier for colleagues across the business.
As part of our HR administration assistant team, you’ll play a key role in keeping our HR processes running smoothly. You’ll be the friendly voice on the phone, the quick problem‑solver in someone’s inbox, and the person who helps ensure every employee has a great experience when they need support. It’s a role where your attention to detail, empathy and reliability will really shine and where you’ll have the chance to grow your HR skills in a supportive, collaborative team.
Key Responsibilities
- Provide a helpful, responsive and customer‑focused service to all People Services customers via phone, email and webchat.
- Carry out administrative duties relating to HR and payroll processes, including preparing HR documentation and maintaining personnel files.
- Support the wider business with general HR queries, team‑specific questions, and guidance on processes, policies and best practice, escalating issues where appropriate.
- Liaise with internal and external teams to help resolve customer queries efficiently.
- Manage individual and team workflows to ensure service requests meet or exceed agreed targets.
- Provide administrative support for key HR activities such as pay and bonus reviews, performance development reviews, and the employee engagement survey.
Essential Skills & Experience
- Good verbal and written communication skills, with an excellent telephone manner.
- Strong attention to detail and the ability to identify opportunities for process or service improvement.
- Ability to follow tasks through to completion, ensuring quality and People Services standards are met.
- Well‑organised, with the ability to work accurately under tight deadlines.
- Strong understanding of confidentiality and data protection.
- Accurate keyboard and data entry skills with excellent attention to detail.
- Ability to work both independently and collaboratively within a team.
- Proficient in Microsoft Office applications.
Desirable
- Experience using SAP HR or case management systems.
- An interest in pursuing a career in HR or holding an HR‑related qualification.
We’re an inclusive workplace that values diversity and offers equal opportunities. We recognize that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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