Programme Support Adviser

About the role

Reed in Partnership, a British family‑owned company, is looking for a Programme Support Adviser in Reed Wellbeing to deliver high‑quality personalised service to participants in our preventative health programmes. The position is part‑time, 20 hours per week.

Key responsibilities

• Serve as the first point of contact for participants referred to preventative health services.
• Assess eligibility and suitability of referrals using triage assessment tools.
• Ensure participants are sign‑posted to relevant services and attendance is recorded centrally.
• Handle inbound and outbound calls, booking and re‑booking sessions.
• Maintain accurate data in the CRM system and conduct data cleansing activities.
• Meet specific KPIs and quality standards stipulated by the service obligations.

Essential qualifications

• Experience in office‑based customer service or sales environment.
• Demonstrated ability to deliver high‑quality customer service.
• Experience in a fast‑paced, target‑oriented environment.
• Proficiency with database systems for accurate data entry.
• Strong verbal communication and influencing skills.
• Ability to follow processes and attention to detail.
• A minimum of 5 GCSEs (grade A‑C, including Maths) or equivalent; GCSE English at least Grade B (or equivalent Level2).

Desirable qualifications

• Experience in a call‑centre environment.
• Fluency in community languages such as Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Gujarati, Polish, Serbian and Greek, depending on service.

Benefits

• Generous base salary (pro‑rata for part time).
• 25 days annual leave (pro‑rata) plus public holidays.
• Reed Pension Scheme.
• Management & Leadership training.
• Professional & Personal Development Funds.
• Bi‑annual pay reviews.

Diversity and inclusion

We aim to ensure that no candidate or employee receives less favourable treatment on the basis of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria and we provide interview support where required.

Applications close on 29May2026. The role is no longer accepting new applications.

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