Escape to the heart of the Forest of Dean, where your work makes every guest’s woodland stay unforgettable.
Location: Forest of Dean (Coleford, Gloucestershire)
Salary: £13.21 per hour
Working Hours: Full‑time, 40 hours per week on a rolling rota.
About the Food and Beverage Supervisor Role
As our Food and Beverage Supervisor, you will support the Food and Beverage Manager in ensuring the smooth and efficient running of all operations within the Forest Retreat. You will lead by example, motivating, training, and supporting your team to consistently deliver the “Forest Feeling” our guests love. Your focus will be on maintaining high service standards, managing daily operations, and ensuring every guest receives a warm welcome and a memorable experience.
Responsibilities
- Lead, support, and motivate the Food and Beverage team to deliver exceptional customer service and achieve operational goals.
- Ensure all areas (café, retail, and reception) are running efficiently and to high standards.
- Deliver training and coaching to team members to help them reach their full potential.
- Oversee food and beverage preparation and service, maintaining excellent quality and presentation.
- Conduct regular health and safety checks, ensuring compliance with food hygiene and safety standards.
- Manage stock control, deliveries, and inventory accuracy.
- Support rota planning and ensure appropriate staffing levels for each shift.
- Handle guest feedback positively and resolve issues swiftly and professionally.
- Foster a positive, inclusive, and collaborative working environment.
- Lead by example, demonstrating professionalism, enthusiasm, and a passion for guest satisfaction.
Qualifications
- Experience in a supervisory or team leader role within hospitality, retail, or a customer‑focused environment.
- The ability to inspire and support a team to deliver high‑quality service.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- A flexible approach to working across café, retail, and reception operations.
- A passion for hospitality and delivering outstanding guest experiences.
- A positive, can‑do attitude and love for working in beautiful outdoor settings, come rain or shine.
Benefits
- Generous holiday allowance.
- Performance‑based bonuses – earn a 5% bonus (paid quarterly) when customer service targets are met.
- Enhanced parental leave – (24 weeks maternity, 3 weeks paternity at full pay).
- Long service awards and company events.
- Pension scheme.
- One full paid day to volunteer.
- Subsidised meals – discounted food when working on location.
- Health cash plan and life assurance – covered by the company.
- Wellbeing events and activities.
- Discounts on stays at Forest Holidays and Sykes Cottages for you, your friends, and family.
- Hundreds of discounts on top brands across the UK.
Reasonable Adjustments
We’re committed to diversity and inclusion. If you need adjustments for the recruitment process, please let us know – we are happy to help.
Pre‑Employment Checks
Job offers will be subject to standard pre‑employment checks, including a basic criminal record check.
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