Customer Solutions Engineer (12‑Month Fixed‑Term Contract, Hybrid, London Bridge)
We are a global provider of travel and corporate payment solutions, building the infrastructure that fuels business growth. We hire technical, customer‑obsessed professionals who architect, implement, and support high‑impact payment solutions to simplify complex challenges.
Role Overview
This fixed‑term role acts as the critical link between a customer’s strategic vision and successful technical execution. You will partner directly with our largest and most ambitious clients, collaborating with Sales, Relationship Management, Product, and Engineering teams to deliver secure, flexible, and scalable payment solutions.
Responsibilities
- Drive customer success and growth by ensuring the technical viability and successful implementation of WEX solutions.
- Perform deep dives early in the sales cycle to design tailored solutions and actively manage the technical delivery process.
- Consultative solution design: partner with Sales/Relationship teams, conduct customer discovery, and propose high‑impact, value‑rich payment solutions.
- Technical advisory: translate customer requirements into clear, compliant solutions for development, commercial, and finance teams.
- System configuration and build: set up and configure the technical solution with attention to detail and adherence to protocols.
- Integration and testing support, diagnosing and resolving integration issues with APIs, web services, and virtual card platforms.
- End‑to‑end project management: lead implementation projects, define workflows, manage risk, scope, and requirement changes.
- Demonstration and education: deliver product demonstrations and technical presentations, and educate operational and finance teams on post‑go‑live reconciliation and maintenance.
- Voice of the customer: bring back technical insights and improvement opportunities to internal Product and Engineering teams.
What’s on Offer
- Competitive salary: £60,000‑£65,000 (dependant on experience)
- Annual company bonus
- Hybrid working: 2‑3 days per week at London Bridge office
- Industry‑leading pension scheme
- 25 days holiday plus bank holidays, with the option to purchase additional days
- Life assurance, income protection, discounts & perks platform, employee wellbeing support
Experience & Qualifications
- Motivated, agile, and technically proficient individual thriving in fast‑paced environments.
- Previous similar customer‑facing role in EMEA (e.g., Technical Delivery Manager, Solutions Engineer, Implementation Consultant).
- Minimum 3 years in Travel Technology and/or Finance Industries.
- Technical depth: ability to explain complex concepts (APIs, webhooks, etc.) to technical and non‑technical audiences.
- Strong troubleshooting and problem‑solving skills during technical integration.
- Project management experience: managing scope, milestones, and influencing decision makers.
- Executive presence: confident in leading technical discussions with C‑suite stakeholders.
EEO Statement
WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. Qualified individuals with a disability have the right to request a reasonable accommodation.
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