National Account Director – Waste

National Account Director – Mitie Waste

We’re looking for a National Account Director to lead and grow some of Mitie Waste’s most strategic, high-value clients. This is a senior role combining commercial leadership, relationship management and operational delivery to drive long-term success.

**The Role**

You’ll be the senior point of contact for key national accounts, responsible for:

• Driving account growth, retention and profitability
• Leading commercial strategy and complex negotiations
• Aligning internal teams to deliver a seamless, high-quality service
• Identifying and delivering new opportunities within existing accounts

You’ll also provide leadership to a team of Account Managers, ensuring strong performance, forecasting and client satisfaction.

Key Responsibilities

• Own and develop strategic national accounts, building strong senior stakeholder relationships
• Define and deliver account strategies aligned to revenue and growth targets
• Lead commercial negotiations (pricing, contracts, service agreements)
• Identify growth opportunities through innovation and service improvement
• Act as the senior escalation point for client issues, ensuring swift resolution
• Coordinate cross-functional teams to deliver consistent service across multiple sites
• Lead, coach and manage account teams to achieve high performance
• Drive continuous improvement using client feedback and performance data
• Lead regular client reviews and maintain strong stakeholder engagement

What You’ll Bring

• Must have strong experience in waste management and recycling
• Proven success managing large, complex national accounts
• Commercial expertise in contracts, pricing and negotiations
• Ability to influence and engage stakeholders at all levels
• Experience leading teams and driving performance
• Excellent communication, planning and organisational skills
• Strong understanding of health & safety and compliance
• A proactive, solutions-focused and relationship-driven approach

Why Join Mitie Waste?

• Work with high-profile national clients
• Play a key role in shaping commercial strategy and growth
• Be part of a business that values innovation, collaboration and continuous improvement

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