Client Analyst

Eden Scott is delighted to be working with a leading global investment management firm to recruit a Client Relationship Officer. This role is office based and is a maternity cover.

Responsibilities

• Build and maintain strong client relationships, ensuring connectivity and effectively managing expectations.
• Act as a key point of contact, navigating internal teams to resolve service challenges and deliver seamless solutions.
• Drive an enhanced client experience through clear, transparent communication and consistent execution.
• Participate in regulatory, platform, and client-related change initiatives.
• Take ownership of the overall client service experience, particularly in relation to implementation activity.
• Ensure timely and accurate delivery of all client outputs, including reporting, pricing data, and invoices, by working collaboratively across internal teams.
• Manage operational change requests and communicate progress and completion to stakeholders.
• Identify and resolve service issues, conducting root cause analysis and implementing long‑term improvements.

Qualifications

• Degree in Finance, Business, or a related discipline (or equivalent experience).
• Proven experience in client service, financial services, or a similar role.
• Strong analytical capability, with the ability to interpret data and support decision‑making.
• Excellent communication and interpersonal skills, with the ability to build relationships internally and externally.
• Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
• Comfortable using digital platforms and tools to support client service delivery.
• Proactive and positive approach, with a genuine passion for delivering an outstanding client experience.

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